Complaints

Health Insurance Complaints

Abu Dhabi Insurance Brokers LLC views complaints as constructive opportunities for our team and our company to grow. Learning the value of customer complaint is an important step in taking our company to next level.

For any complaints or suggestions, kindly call us/write to us on the below provided telephone/email:

For complaints Abu Dhabi :
Telephone: +971 2 628 1 444
Email: complaints@adibrokers.ae

For complaints Dubai:
Telephone: +971 4 456 6607
Email: complaints@adibrokers.ae

For General Complaints :
Telephone: +971 2 628 1 444
Email: complaints@adibrokers.ae

Abu Dhabi Insurance Brokers Complaint Procedure/Flow Chart:

Download Complaint Procedure


If you remain unhappy and not satisfied with the response and manner we have handled your complaint, please, you may refer your complaint to the Dubai Health Authority (ipromes.eclaimlink.ae) or Abu Dhabi Health Authority (e-complaints abu dhabi)

Health Authority of Abu Dhabi

If you are working and/or residing in Abu Dhabi,
please refer to:


The Health Authority – Abu Dhabi (HAAD)

P.O. Box 5674, Airport Road, Abu Dhabi

United Arab Emirates


Tel: +971 2 449 3333

Fax: +971 2 444 9822

Email: contact@abudhabi.ae

Dubai Health Authority -

Dubai Health Authority - Headquarters

Sheikh Ahmed Square, Al Jaddaf

Bur Dubai Area 4545, UAE.


Timing :
Monday to Thursday: 7:30 AM -3:30 PM
Friday: 7:30 AM - 12:00 PM
Saturday and Sunday: Closed


E-Mail: info@dha.gov.ae

Toll Free (24/7):800342 (800 DHA)

Outside UAE(24/7):+971-45991200

Insurance Authority

If you have any complaints on Medical or General Insurance service offering from ADIB, you may also refer to:


The Insurance Authority

P.O. Box 113332

Aldar HQ, Al Raha Beach, Abu Dhabi


Tel: +971 2 499 0111

Fax: +971 2 557 2111

Email: contactus@ia.go.ae